1. Professional treatments only
Elara Spa & Wellness Center offers professional, therapeutic treatments. We do not offer, and will not accept requests for, sexual services of any kind. Any sexual advance, inappropriate request, comment or touching towards our therapists or staff will end the session at once, with no refund and no rebooking. We may refuse future bookings, and serious cases may be reported to the police.
2. Bookings, payment and refunds
A booking reserves a day, time and treatment for you. Payment is made at the spa after your treatment. Booked sessions are not refundable. If you cannot come, please tell us as early as you can and we will rebook you for another time.
3. Arriving on time
Please arrive a few minutes early. If you are late we will do our best to give you your full session, but we may have to shorten it so the next guest is not kept waiting.
4. Your health
Please tell us about any allergies, injuries, skin conditions, pregnancy or medical conditions before your treatment. We may adjust or decline a treatment if it is not safe for you. Our treatments are for relaxation and wellbeing and are not medical treatment.
5. Respect
We may refuse or end a session for abusive, threatening or disruptive behaviour, or if a guest arrives under the influence of alcohol or drugs.
6. Photos and recording
Please do not take photos or record video of staff, other guests or the treatment room.
7. Belongings
Please keep your valuables with you. We cannot take responsibility for items left at the spa.
8. Age
Guests must be 18 or over.
9. Your details
We use your details as set out in our Privacy notice. When you book online we record that you agreed to these terms, with the date and the version.
10. Changes to these terms
We may update these terms. The version in force when you book applies to that booking.
